J'ai eu souvent recours au service de Mélanie et Geneviève et leur magnifique structure opérationnelle. Ils m'ont supporté ainsi que mes équipes dans le B2B télémarketing, souvent comme centre d'appels et aussi comme actions de lead génération. Efficacité hors pair et cout par résultats, inférieurs que nos propres couts interne. Félicitation ID ImpactRead more
All we do is customer experience and call center consulting: strategic and tactical. Our call center and customer experience consultants have helped management in hundreds of call centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your call center management team achieve their goals!We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the 'pyramid' the senior call center consultants you meet with are the ones who will work on your project. All of our call center consultants have 20+ years of experience and we do not employ a small army of twenty-somethings fresh out of school. Experience and exposure to thousands of call centers across virtually every vertical allows us to rely on expertise and knowledge and not just a template or pale imitation of what worked somewhere else.