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310-225 East Beaver Creek Rd, Richmond Hill, ONL4B 3P4
It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
Microtrends Computing Services Inc. is a privately held Ontario Corporation incorporated in 1988. It originally began its business by offering consulting services for implementation of new technologies to small and medium scale insurance brokerages that were seeking various micro automation solutions.
Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. 'Altitude uCI' (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.