At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Business Innovation Technologies Inc. is based in the Toronto Markham area, with a strong focus on Business Management applications and Information Technology (IT) infrastructure. We provide expertise in accounting and business management (ERP) software solutions for small to medium businesses. Our organization currently focuses on product lines produced by Microsoft, Sage and Intuit. These product lines contain software solutions to manage a complete set of business management needs including: Accounting, Customer Relationship Management (CRM) & Web Marketing, Point of Sale (POS), Warehouse Management (WMS), Manufacturing (MRP), Service & Maintenance Management (SMM), Project & Job Costing (PJC), Electronic Data Interchange (EDI), eCommerce, Fixed Asset Management (FAM) and Business Intelligence (BI), Human Resources Management (HR), and Payroll,. These technology and business application are all serviced by our organization either 'On Demand' and through a 'Managed Services' model.
Established in 1995, Pathway Communications was the first Canadian company to offer a unified portfolio of Internet, Network Integration and software development services from a single source. Our Managed Internet, Data Centre, and Colocation Services are available in Ontario, Quebec, British Columbia, Alberta, Manitoba, and Nova Scotia. Pathway is committed to innovation, quality, and customer satisfaction and strives to deliver sustained value to client.