Business and Technical Solutions
With our comprehensive understanding of business and technologies, and expertise in development, support and process re-engineering, we can provide you with flexible and effective solutions. As your technology partner, we can assist you with a full spectrum of premier service offerings.
At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Keal has invested in information technology with a focus toward providing its clients with modern, proven and efficient brokerage solutions. With its seasoned team and solid expertise based on in-depth knowledge of the Insurance brokerage industry, Keal develops for the Canadian market numerous management tools, in both English and French, to optimize your financial performance, maximize time savings, and exceed your expectations.
Heron Technology Corporation (HTC) is a developer of healthcare application software modules that operate in the open systems environments of UNIX and Linux. This approach is more flexible and less expensive than the historical single-vendor / proprietary approach. Middleware also provides for the data transfer / communication between healthcare facilities, which would typically be using different IT systems from a variety of vendors.