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At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
We have over a decade of collective knowledge and experience that give us a unique advantage in providing professional services to growing companies. We are able to provide the most value and innovation per dollar spent by providing a satisfaction guarantee for every service provided.