At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
CloudOrbis provides Canada-wide managed IT services, cybersecurity solutions, and 24/7 IT support to businesses across industries, ensuring fast threat response, predictable pricing, and seamless IT infrastructure alignment with business growth needs.