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It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
ConceptWave new market offers and provide superior customer experience has never been stronger. With an enhanced, industry-leading OSS/BSS portfolio that can uniquely be driven by a single enterprise catalog, we remain committed to helping service providers address competitive requirements and simplify the management of customers, products, and orders, for any product, on any network, in any market, using any channel.
CaseBank Technologies' software accelerates repairs and provides reliability and defect trend analysis for complex equipment. CaseBank solutions provide real-time, experience-driven guidance for fast and cost effective maintenance decisions and can be deployed as a stand-alone equipment service and repair systems or as part of an integrated enterprise product support solution.