At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Automatic payroll (all Canadian provinces)Sales OrdersTracks each customer's transaction historySearchable customer database for mailingsMultiuser (multiple people can run it simultaneously on separate machines)Automatic GL posting from AR, AP, and PayrollExtensive reportingSupports kits (multiple products sold as a group, optionally at a discount)Multiple price lists (each customer can be set to get automatic discounts for specific products or categories)And much more!This page uses frames, but your browser doesn't support them.Please click the link below to upgrade your browser.After you have upgraded your browser, return to this site to explore what Pool Leader has to offer!Site Map
For over 35 years, DYAD has delivered professional software services to private and public sector clients in Canada and The United States. Our business is based on getting and maintaining long-term client relationships and on a sustained effort to keep current with the best and most productive software development tools in the industry.DYAD provides businesses with a partnership approach to systems developments. Your requirements and our approach to them ensure every opportunity to assess, re-assess and confirm the effectiveness of our software solutions.