At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
The new Blinco.com reflects are transition from a Design/Build software company to a solutions based product. Blinco Systems' 3rdwave GCM (Global Commerce Management) solution have been totally redesigned for the internet. Import/Export organizations – of any size – can now have access to a powerful and rich application that is designed specifically to support global sourcing and international distribution activities.