At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Our work is known for an artisan attention to detail, sophisticated technology, a human-centric approach to interface design, and lasting relationships with clients. With professional backgrounds in interactive technologies going back to the early 90s, principals Adam Putter and Janis Mussat, together with development lead Grace Sainsbury, are most at home in those places where art and science intersect, and most happy when that experience is shared.
We are Product & Cloud Engineering Experts From Start-Ups to Fortune 500 Companies We are the digital engineering and digital transformation partner of some of the most recognized brands in the world. We are located in Vaughan Ontario and service all of Canada and the United States. We specialize in: Azure cloud migration services, Azure engineering services, digital product engineering services, technology and strategy consulting, custom software development outsourcing, managed application support services, I.T. outsourcing, quality assurance, and business modernization integrations. Let us help you with your startup or existing business to grow and become more efficient.