At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
We are a team of computer systems specialists. As independent business people, we understand your computer systems needs and also your underlying business needs. Let us bring you innovative, practical solutions.
Retisoft is a leading provider of lab automation software and hardware built upon flexibility, innovation, and optimization. Our company takes a smart approach to automation software, thinking outside of the box and focusing on developing the most powerful scheduler in the lab automation market, Genera. We offer superior lab automation products so you can integrate all existing hardware and software into one streamlined platform for effective laboratory automation. Retisoft helps with engineering, lab automation, basic scientific application consulting, software support, and custom driver development. Along with ongoing hardware and maintenance support, Retisoft can be trusted to follow up with customers to ensure the lab automation systems in place are consistently working as intended. We take a flexible approach to maximize throughput and strive to improve upon our current systems continuously. Additionally, we offer integrations with automated liquid handlers, device-agnostic. scheduling software and other automation tech. Industry leaders choose to work with Retisoft, motivating us to deliver the highest quality automated solutions. Our customers can expect transparent communication, commitment, passion, teamwork, and above all, trust.