At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
2014 Vadim Client Conference Dates & Locations AnnouncedFebruary 21, 2014 – The dates and locations for Vadim's four annual Client Conferences have been officially announced.The conferences will be held in Northern and Southern Ontario, Saskatchewan and BC.Vadim is Pleased to Announce Our Newest ClientsVadim is Pleased to Announce Our Newest ClientsVadim Welcomes the Village of Warfield, BCFebruary 14, 2014Vadim Welcomes the Town of Espanola, ONFebruary 5, 2014Vadim Welcomes the Village of Pemberton, BCJanuary 20, 2014Vadim Welcomes the City of Merritt, BCDecember 14, 2013Vadim Welcomes the Town of Georgina, ONNovember 6, 2013LongTime Vadim User Comes Back Full CircleOctober 24, 2013
viDesktop stands today as a preeminent provider of state-of-the-art talent management software and competency-based content to professional services firms worldwide. Our integrated solutions span recruitment through retirement, with an emphasis on adaptability and process efficiency. viDesktop maintains exceptional client retention, and consistently scores top marks on client satisfaction surveys. Our full range of products and services are designed to enrich firm culture, foster collective engagement in career growth and development, and boost productivity.