At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Alembico EMR is an Ontario-based, cloud-enabled Electronic Medical Records solution designed to streamline healthcare operations. Our platform is tailored to meet the specific needs of family physicians, walk-in clinics, urgent care centers, and specialized practitioners such as cardiologists and pediatricians. Alembico EMR offers a unified dashboard for efficient management of patient records, OHIP billing, and appointment scheduling. Our system features an innovative encounter-centric design, providing quick-access menus and shortcuts for enhanced workflow efficiency. Security remains paramount in our architecture, underscored by our cloud-based infrastructure and two-factor authentication protocols. Additional features include real-time health card verification, integrated messaging capabilities, and a patient portal equipped with online booking functionality. Transparent and competitively priced, Alembico EMR invites healthcare providers to experience our platform through a one-month free trial. Join us in advancing the future of healthcare management.