Our mission is to continue serving our customers with quality karaoke related products, entertain the consumer and generate income for the professional. Rooted in the enhancement of Karaoke, we cater to the entertainers and visual presentation performers. Our background may be diverse in computer software, but our specialization shines with over 15 years in Karaoke. We are devoted to support Karaoke and to serve as the backbone of the industry.
At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.