At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
viDesktop stands today as a preeminent provider of state-of-the-art talent management software and competency-based content to professional services firms worldwide. Our integrated solutions span recruitment through retirement, with an emphasis on adaptability and process efficiency. viDesktop maintains exceptional client retention, and consistently scores top marks on client satisfaction surveys. Our full range of products and services are designed to enrich firm culture, foster collective engagement in career growth and development, and boost productivity.