APTO Connect is a full-service contact centre and telephone answering service company. Calls are answered promptly, efficiently and accurately. Whether you require reception services during regular business hours or after hours, we can handle all your requests. We offer 24/7 coverage and quick-time response. We offer cost-effective solutions that are positive for your bottom line. Visit our website for more information.
While providing traditional telephone answering service and after-hours emergency response for industry, business, and professionals, Central Communications is continually expanding its services to meet the ever-changing market needs. Staffed 24 hours a day, seven days a week, Central Communications provides service around the clock. As an award-winning “boutique” call centre, Central Communications provides web-enabled customer service support, on-line and catalogue order-taking, dealer locate services, registration lines, appointment-setting, wake-up and medication reminder services, employee attendance check-in service, and help desk applications.
All we do is customer experience and call center consulting: strategic and tactical. Our call center and customer experience consultants have helped management in hundreds of call centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your call center management team achieve their goals!We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the 'pyramid' the senior call center consultants you meet with are the ones who will work on your project. All of our call center consultants have 20+ years of experience and we do not employ a small army of twenty-somethings fresh out of school. Experience and exposure to thousands of call centers across virtually every vertical allows us to rely on expertise and knowledge and not just a template or pale imitation of what worked somewhere else.
We are not followers. We are not a faceless, distant call centre with no personal connection to our clients.We are not an organization that aggressively advertises ourselves. We have grown to one of the largest Canadian-owned call centres by establishing long-lasting relationships and word-of-mouth referrals. Our success lies with our clients, and we never forget it.We were born in 1999 and have evolved into Canada's foremost sales-focused, PCI compliant call centre. We use the latest technology and pioneer new levels of quality assurance for our clients.We get proven results. How? Unlike our competitors, we are experts in sales-focused customer service specializing in inbound and outbound sales. That means that beyond serving the traditional customer needs, we actively promote and expand our clients' businesses. Think of our call centre as your company's profit centre.