The Technology Solutions platforms address complex business problems for our vendor and reseller partners. From pre-sale enablement to post-sale installation and technical assistance, our proprietary 'Solv' methodology applies SYNNEX's industry expertise to package ideal vendor hardware, software, services, and support components to meet market demand, enabling resellers to lead the technology industry with complete solutions.
Tracelogix was founded in 1989 and currently maintains a Canadian headquarters in Ontario, Canada and a USA headquarters in Memphis, Tennessee. Tracelogix primarily serves customers in the Healthcare and Consumer Electronics industries with new products, refurbished products, on-site repair services, and depot repair services. The Tracelogix quality system is built around an ISO 9001:2008 certification and provides the foundation to efficiently sell and service over 2,000 customers and manufacturers annually.
In 1990,
Genamation's goal was to be the strongest link between the manufacturer and its customer by providing superior after-sales support. Services included distribution of parts, accessories and supplies, in and out-of-warranty repairs, and later expanded to include advance-exchange warranty programs. This service-only approach made Genamation attractive to manufacturers because many were broadening their distribution channels to include non-servicing resellers, in effect, Genamation solved a growing channel conflict problem for the manufacturers; having to refer non-servicing resellers to competitive resellers who were also service providers. This arrangement allowed manufacturers to consider Genamation a reliable extension of the services they were able to provide end-users and resellers, and thus further enhance their own name in the market place.