At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
The Roxy SoftwareWe take pride in providing sensibly-priced and accessible solutions to the community services sector. Our solutions are innovative and powerful - the result of our team's extensive experience in both commercial software development and addictions and mental health.Roxy Software has been actively involved in the OCAN implementation since its pilot stage. we're pleased to offer you a fully accredited software tool that's already in use by a large number of organizations across the province.