Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. 'Altitude uCI' (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.
DM&T brings over 35 years developmentknowledgeto the table.Extensive field experience enables us to understand the scope, resources, and platformsrequired for implementing your projects.DM&T provides experienced, stable, resources for the managingof long term projects. Save money and ensurestable after sales support by engaing DM&Tas a specialised 'outsourced' IT department.
We distribute a wide range of software products, including the well-established Business BASIC application development tools, supplied by BASIS International. Various combinations of the BBx and BBj product suites are used world-wide in end-user operations, such as Tim Horton's, Honda, Proctor and Gamble, Samsung, and Bridgestone/Firestone.
At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
iDbM Inc. is a Canadian Company that implements custom Warehouse Management, ERP, and Business Intelligence solutions for clients in the retail, life sciences, business services and manufacturing/distribution industries. iDbM Inc. works with clients to enhance thier competitive advantage through the use of custom Enterprise Mobile Computing, ERP Applications and the deployment of world class business intelligence software.
A pioneer in actively tracking and managing software change and usage in the z/OS systems environment, Action Software works alongside some of the world's largest institutions' critical processes.With 30-plus years of systems management experience in the z/OS MVS and z/OS UNIX arenas, Action Software's innovations offer proactive tools to enhance system availability, cost efficiency, audit controls, and security.Business managers and IT leaders look for proactive z/OS systems management tools that can address IT governance risks while automating and tracking software management processes.