At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
In 1980, Q.W.Page launched their mission to create an accounting software package that was truly revolutionary. NewViews accounting software was released a few years later. The success of the mission was evident – NewViews garnered rave reviews and won PC Magazine's Award for Technical Excellence.