At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.
Providing consulting and development services for Intergraph's SmartPlant Enterprise. With a deep understanding of the data models behind the SmartPlant framework, as well as a real world understanding of industry drivers, Engdata delivers high-quality, timely, and dependable solutions