About Trapeze GroupOur passion is enabling you to meet your goals.We create, deliver and support software solutions and services that make it easier for transportation agencies, schools, taxi companies and non-emergency medical transportation providers to manage their complex, day-to-day business operations. We have the unique ability to partner with you for the full 360 degrees of your operations due to our focus on serving the transportation industry with a broad product portfolio.From the bus stop to the finance department, Trapeze technology is the glue that binds a transportation agency together. We are dedicated to helping you streamline and integrate your many day to day functions. Enabling you to focus on your #1 goal, providing amazing customer service!Our team gets what you do. They reason why Is because they have been in your shoes!! Many Trapeze employees have been in the transportation business for decades!
At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.