The Solgenia OnePortal provides access to key resources for Solgenia products and solutions. Customers of Solgenia Facsys that are enabled for self-service support do not need to create a new account. Customers - Access Solgenia knowledgebase, customer support, create a support case and training videos. Partners - Access Solgenia knowledgebase, customer support, create a support case, training videos, sales support, marketing collateral, and partner program documentation.
At Upstream Works, we believe that the most efficient way of providing customer care is by providing service that resolves the customer's concern on the first contact. Our web based smart agent desktop provides a role tailored agent desktop that's 100% compatible with Cisco Finesse. It provides a true omnichannel view of every interaction, delivered in real time to your agents to improve customer service. It will simplify your agents' cluttered desktop and simplify your IT departments life.